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Questions

Everything people ask us

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Orders are prepared within 2–4 business days, then shipped with tracking. To the US, the UK, the EU, Canada and Australia, standard delivery usually takes 5–9 business days after that; to the Gulf states and to Europe outside the EU and UK it can take longer — sometimes several weeks. Checkout shows the delivery estimate for your address before you pay, and you get tracking the moment the label is created.

Shipping is calculated at checkout from your address and what's in your basket, so you only pay what it costs to send. You'll see every option, its price and a delivery estimate before you pay. Express is offered where available — add a phone number at checkout to see it, since couriers need one.

Yes. Tick “This is a gift” at checkout, enter their address and add a note of up to 200 characters. We print your note on the packing slip inside the parcel, and prices never appear on it. Your receipt and tracking link still come to you.

From the location closest to your address — the US, Canada, the UK, the EU or Australia — which keeps delivery fast. Orders to the Gulf states and to European countries outside the EU and UK, such as Norway and Switzerland, are imports, so local duties or taxes may be charged on delivery.

Soft, everyday-weight cotton and cotton-blend tees, hoodies and sweatshirts in a unisex fit. Every product page has a size guide — when in doubt, compare with a piece you already love.

30 days to return items in their original condition for a refund or exchange: clothing unworn and unwashed, mugs and posters unused. If something arrives damaged or wrong, we'll replace or refund it at no cost to you — email selam@onenakfa.com with your order number. Full details are in our Refund & Return Policy.

To Europe — the UK, the EU, Norway, Switzerland and more — the United States, Canada, Australia and the Gulf states: Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain and Oman. Every country we ship to is in the list at checkout.

Not at the moment — we only take orders we can deliver reliably, and right now that means Europe, the US, Canada, Australia and the Gulf. Sending a piece to family in one of those places? Tick “This is a gift” at checkout to add a note.

Yes — a family name, a hometown, a date that matters to you. Custom design requests open in batches; write to us through the contact page and we'll add you to the next batch.

Yes — festivals, student associations and community groups get bulk pricing from 12 pieces up. Tell us what you need on our bulk order form and we'll send a quote within two business days. Request a bulk quote

One Nakfa · selam@onenakfa.com